Refund Policy

Last updated: October 9, 2026

We want you to love your Eagle Trail gear. If something isn't right, we're here to help.

Returns

You may return eligible items within 30 days of delivery.
Items must be unworn, unwashed, and in original condition with tags attached.
Final-sale items, gift cards, and personalized or custom items cannot be returned unless they are defective.

How to start a return

Email info@eagletrail.ca with your order number and the item(s) you want to return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping

Unless the item is defective or we made an error, return shipping costs are the customer's responsibility. We recommend a trackable service.

Size exchanges

Wrong size? We're happy to exchange your item directly for a different size, subject to availability. Email us with your order number and the size you need, and we'll arrange the exchange.

Damaged, defective or wrong items

Please inspect your order on arrival and contact us within 7 days with photos if an item is defective, damaged or incorrect. We will repair, replace or refund it at no cost to you.

Refunds

Once your return is received and inspected, we'll email you. Approved refunds are issued to the original payment method, usually within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable except where the return is due to our error.

Your statutory rights

Nothing in this policy limits your rights under Alberta's Consumer Protection Act and its Internet Sales Contract Regulation, including your right to cancel and receive a full refund within 15 days of cancellation if goods are not delivered within 30 days of the delivery date specified, or if required contract information was not disclosed.